Last updated: 24 September 2026
VitaSync is a trading name of Azeon Software Ltd, a company registered in England and Wales under company number 17434044. Our registered office is at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
In these terms, "we", "us" and "our" mean Azeon Software Ltd. "You" means the person using VitaSync. You can contact us at hello@vitasync.io.
These terms apply when you use the VitaSync app or the website at vitasync.io. By using either, you agree to them. If you don't agree, please don't use VitaSync.
Our Privacy Policy explains how we handle your personal data. It is a separate document, and these terms don't change it. The app store you downloaded the app from has its own terms too, which apply between you and the store.
VitaSync is in beta on Android. It is still being built and tested. Features may be added, changed or removed, and some may not work as expected.
Please export your data from time to time, from Account in the app. We will update these terms when VitaSync leaves the beta.
You must be 16 or over to use the app or join the waitlist. VitaSync is for personal use, and you may not use it for a business.
The app is local first. What you log is saved in an encrypted store on your phone, and the app works fully offline. Your insights are worked out on the phone too. Our Security page explains how.
Until you turn on cloud backup, the only copy of your history is on that phone. If you uninstall the app, reset the phone or lose it before then, that history is gone. We can't recover it.
You are responsible for keeping your phone secure, for example with a screen lock. You can export your data as a JSON or CSV file at any time. An export is a readable copy, so once you save or share it, keeping it safe is up to you.
Cloud backup is optional and off until you turn it on. We ask for your consent first. When it's on, we store a private copy of your entries and settings so you can restore them on a new phone.
There are no passwords. Until you add an email address, only the phone that made the backup can reach it. Once you add one, you sign in on a new phone with a six-digit code we email to you.
Anyone who can read your email could use that code to reach your backup. Keep your email account secure. Tell us straight away if you think someone else has signed in to your VitaSync account.
Turning cloud backup off stops new uploads. It doesn't delete what is already backed up. To remove that, delete your account as described in section 7.
You can delete your account at any time. In the app, open Account, then "Delete account and data". This deletes your account and your cloud backup, and clears VitaSync's data from that phone.
Deleting can't be undone, so export first if you want to keep a copy. It doesn't reach files you have exported, or VitaSync data on another phone.
Section 8 of our Privacy Policy, How to delete your data, explains the rest. That includes asking us by email and how long copies in our providers' backups last.
What you log belongs to you. We claim no ownership of it.
You give us permission to store, back up, restore and process your data only as needed to run the features you use. That permission ends when you delete the data or your account, as our Privacy Policy describes. We never sell your data, never share it with advertisers, and show no ads.
The app, the website and their content belong to us or to the people who license them to us. We give you a personal licence to use the app on devices you own or control. You can't transfer that licence to anyone else.
When you use VitaSync, please don't:
VitaSync is not a medical device. It does not diagnose, treat, cure or prevent any condition.
Your insights show what moved together in your own data. They can't show what caused what, and they are not advice. Talk to a doctor or another qualified professional before you change your diet, exercise, sleep, medication or treatment. In an emergency, call 999 or your local emergency number.
VitaSync is not a financial adviser either. Spending and net worth are figures you enter yourself, and nothing in the app is financial advice.
Figures from other apps or the food database may be wrong or incomplete. Check anything important before you rely on it.
VitaSync can connect to services run by other companies:
Each has its own terms, which apply when you use it. We don't control these services. We can't promise they will stay available, stay the same or give accurate data. If one changes or stops, some features may stop working.
Billing is off during the beta. Every Plus feature is unlocked for beta testers, and we won't charge you for anything.
At launch there will be a free plan, plus an optional paid plan.
Paid plans are bought through your app store. The store's own refund and cancellation rules apply, and your statutory rights are unaffected. Before you pay, we will show you the price, what is included, how renewal works and how to cancel. We will update these terms before subscriptions go live.
At launch, Plus yearly will come with a 7-day free trial.
We keep improving VitaSync, so features will change, especially during the beta. We may add, change or remove features.
We work to keep cloud backup and the website available, but we can't promise they will never be interrupted. The app keeps working on your phone while they are down.
Nothing in these terms affects your legal rights as a consumer.
Under the Consumer Rights Act 2015, digital content you pay for must be of satisfactory quality, fit for purpose and as described. If it falls short, you may be entitled to a repair, a replacement or some money back. For advice on your rights, contact Citizens Advice.
We are responsible for foreseeable loss or damage you suffer if we break these terms or fail to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when you started using VitaSync.
We are not responsible for:
Our total liability to you is limited to £100, or what you paid us in the previous 12 months if that is more. This limit doesn't apply to the cases in the next paragraph.
Nothing in these terms limits or excludes our liability where the law doesn't allow it. That includes death or personal injury caused by our negligence, and fraud or fraudulent misrepresentation. It also includes your rights under the Consumer Rights Act 2015.
You can stop using VitaSync at any time. To end these terms completely, delete your account as described in section 7, then uninstall the app.
We may suspend or close your account if you seriously or repeatedly break these terms. Where we can, we will tell you why first and give you time to export your data. If we close your account, we delete your cloud backup as our Privacy Policy describes. What is on your phone stays there.
If we decide to stop offering VitaSync, we will give you at least 30 days' notice so you can export your data.
We may update these terms as VitaSync develops, for example when paid plans launch. The date at the top always says when.
If a change materially affects you, we will tell you by email or in the app at least 30 days before it takes effect. If you don't agree with it, you can stop using VitaSync and delete your account. If you keep using VitaSync after the change takes effect, the new terms apply.
These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
If something goes wrong, please email us first. We will try to sort it out with you.
For questions about these terms, email hello@vitasync.io. To report a security problem, see our Security page.